Delighted: App spotlight

The team behind Delighted aims to make it easier for businesses to get a direct line of communication with their customers through digital customer reviews. This platform was developed in response to the need for a more efficient way to gather feedback from customers, which can help businesses identify and fix real problems, supercharging their reputation. Delighted offers a single-question survey that can be sent out to customers in minutes, allowing them to provide feedback with just one click. The platform provides actionable feedback to businesses, including customer comments, Net Promoter Score, and trending topics, making it easier for companies to understand their customers' needs. Delighted also integrates with popular workflow automation software like Zapier, enabling businesses to automate tasks such as updating records in CRM systems or creating new records in project management tools. By leveraging Delighted's platform, businesses can streamline their customer reviews process, improve their services, and ultimately enhance their reputation.

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