84% of enterprises plan to boost AI agent investments in 2026

The AI revolution has ushered in a significant shift in the business landscape, with AI agents becoming a key technology in the SaaS world. According to a survey conducted by Zapier, 72% of enterprises are currently using or testing AI agents, with 86% in production, pilot, or planning phases. These agents are predominantly used in customer support (49%) and operations (47%), with data management being the most popular application. Despite the growing autonomy of AI agents, the human-in-the-loop approach remains prevalent, with 38% of enterprises incorporating human oversight into AI workflows. While security and data privacy concerns pose challenges, 84% of enterprise leaders plan to increase their investment in AI agents over the next year, recognizing their potential in automating routine workflows and enhancing customer experiences. The survey highlights the growing integration of AI agents across various departments, facilitated by platforms like Zapier, which allow for the seamless deployment of AI agents within existing tech stacks.