In this proof of concept, integrating Zendesk with Vonage Messages APIs enables the creation and update of tickets via WhatsApp, providing an additional communication channel for customer support departments. The integration involves deploying webhooks to perform logic for inbound WhatsApp messages and updates, utilizing the Zendesk Search API and Messages API to interact with the platform. By connecting WhatsApp with Zendesk, users can receive notifications about ticket updates and create new tickets based on incoming messages. This tutorial provides a customizable approach for businesses to tailor their workflow according to their specific needs.