Smart technology is being used in various industries to automate work processes, improve customer engagement, and interactions. Companies are leveraging chatbots as a smart technology solution to automate tasks such as accounting, recruiting, and marketing. Artificial Intelligence is utilized to make work easier and enhance the user experience. Virtual assistants and chatbots serve as examples of smart technology usage, enabling businesses to be more productive without manual labor. The use of smart technology can lead to increased efficiency, improved customer satisfaction, and enhanced business outcomes.