Post-call Transcription by Vonage Released for General Availability

The Vonage Video Post-call Transcription API has transitioned from Beta to General Availability, offering users the ability to generate text transcripts of recorded video calls using artificial intelligence. This feature is available on the Vonage Developer Platform through the Vonage Customer Dashboard, and not yet accessible via the Tokbox portal without prior access. The post-call transcription functionality supports various uses such as enhancing record-keeping, improving customer service, and facilitating data analysis by providing a downloadable JSON file containing the transcription. Users can enable transcription in their custom video applications by setting specific parameters in a REST API call, and the resulting transcription includes channel-specific audio, confidence scores, and word-level timing. Vonage has also provided a sample application to help users quickly set up and utilize this new feature, and encourages developers to engage with their community on Slack for support and sharing experiences.