I am Nick Iati, a technical writer joining Nexmo Developer Relations as part of the Vonage Business Cloud APIs team, based in Rochester, NY; I hold degrees in Communication and Professional and Technical Communication from SUNY at Buffalo and New Jersey Institute of Technology respectively; prior to this role, I worked as a systems analyst and product manager for companies such as Fujifilm and Ellucian; my experience includes managing API-centric SaaS solutions for higher education institutions and overseeing technical documentation and training efforts; in my free time, I enjoy traveling, reading, and spending quality time with family and friends.