How to Switch Bot <> Human via Text Channel on the AI Studio

Vonage AI Studio provides businesses with a Low-Code/No-Code conversational AI platform for managing complex customer interactions, allowing human representatives to intervene and take over if needed. The platform offers escalation options in voice and text channels, including the ability to hand over conversations to live agents using Slack's Incoming Webhooks feature. A connector is built to integrate with Slack, enabling the transfer of conversation data between the AI Studio and the live agent, as well as sending and receiving messages through slash commands. This enables seamless communication between customers and live representatives while maintaining the integrity of the original conversation flow. The integration also allows for customization of settings, such as displaying conversations with live agents, transferring parameters, and setting response wait times.

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