How to Handle Unexpected User Input With AI Studio Fallbacks

Endless loops in conversational AI agents can be frustrating and disempowering for users. Vonage's AI Studio offers a solution called fallbacks to break these loops, but without a well-designed strategy, it can create more problems. Fallbacks are used to handle unexpected user input or when the agent cannot classify the user's input correctly. AI Studio automatically creates exit points in nodes that allow us to define what should happen when these scenarios occur. To effectively use fallbacks, developers need to create specific flows for unexpected input types and missed classifications, including retry mechanisms and explanation messages to help users understand why their input was problematic. By creating a well-designed fallback flow, developers can differentiate between helpful and frustrating user experiences.