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Handling Unsupported Inbound Messages With the Messages API

Blog post from Vonage

Post Details
Company
Date Published
Author
Steve Lorello
Word Count
521
Company Posts That Month
292
Language
English
Hacker News Points
-
Post removed?
No
Summary

The Messages API enables developers to connect with customers across various social-messaging channels such as WhatsApp, Facebook Messenger, and Viber. When a customer sends an unsupported message type, the request body of the inbound message contains a "type" field that indicates the unsupported payload. This information can be used by the developer to handle the situation accordingly. For example, if a customer sends a sticker via WhatsApp, the server logs a message indicating that it received an unsupported message from the customer's number. The Messages API provides developers with a way to detect and respond to such messages in their code, allowing them to improve their application's user experience.

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