Vonage AI has expanded its multi-channel offerings to prioritize virtual assistants across various communication channels, including WhatsApp. The platform's low-code virtual agent builder allows businesses to create agents that can process multiple message formats, such as images, audio, files, and location-based inputs. These features enhance the user experience by enabling users to share visual evidence, upload files, send audio notes, and receive location-based information within conversations. Additionally, WhatsApp agents can be integrated with reply buttons and list messages to improve engagement. By utilizing these capabilities, businesses can provide convenient communication channels for their customers while also helping users retrieve important details from previous conversations.