CSF is now Generally Available on Salesforce AppExchange, offering a Salesforce connector powered by Vonage APIs to engage with customers via SMS, MMS, WhatsApp, and 2-way conversations. The product boasts no-code onboarding, personalized conversations, smart message handling, and seamless integration with reporting and analytics features in Salesforce. New features include WhatsApp template management at the Admin level, supporting a growing range of use cases for customer engagement and case management within Salesforce.