Building a Customer Service Chat App with Rails 5 Action Cable and SMS

Turbolinks 5, authentication, and a web UI for customers are all great additions that could enhance the system. The use of Action Cable for real-time communication between the customer service agent and the customer is particularly interesting, as it enables two-way messaging without requiring page refreshes. Implementing authentication would add an extra layer of security to the system, while providing a user-friendly interface for customers would make the platform more appealing.