Bots and AI: User Privacy in Environments Where Bots Are Listening
Blog post from Vonage
This issue of balancing user privacy against the value of organic user data is a crucial concern in the bot and AI space as voice assistants like Alexa become increasingly popular, capturing audio and potentially other sensitive information from users. It's not a technical issue but rather a privacy issue that developers must address to ensure the success of these systems, while also maintaining users' trust and comfort with sharing their data. The more information gathered by the assistant, the better it can be, but this comes at the cost of worsening the privacy case, highlighting the need for finding a balance between these two competing interests.
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