Bots and AI: Launching a Bot and Getting It Discovered

Launching and discovering bots, especially voice bots, poses significant challenges. According to experts, the biggest issue lies not in getting discovered, but in delivering on the promise of the bot's use case and managing users' expectations. It's essential to design the bot correctly, clearly stating what it can and cannot do, to avoid frustrating users. The discovery phase is also affected by the lack of orchestration and the clutter of apps on devices, making it difficult for users to navigate and find the right bot. Developers must adopt a user-centric approach, focusing on simplicity and providing a "playing-with-tech" experience to help users learn and discover new capabilities.

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