Best Practices for Contact Center with Vonage Voice API and Client SDK
Blog post from Vonage
The key to building a high-performance contact center with Vonage APIs is understanding how to optimize response times for webhooks and ensure proper call and conversation UUID association. A fast response time for webhooks, particularly those handling NCCO actions like "answer" and "connect," is crucial in providing the best customer experience. Additionally, correctly associating call UUIDs and conversation UUIDs in event webhooks is vital for implementing features like Queue, Transfer, and Record. Implementing error-catching and logging mechanisms can also help in debugging and identifying performance issues.
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