Company
Date Published
Author
Braden Ream
Word count
919
Language
English
Hacker News points
None

Summary

The text discusses the emerging field of Conversation Design (CxD), which involves designing conversational interfaces for various platforms such as IVRs, voice assistants, and chatbots. A conversation designer is responsible for defining use cases, designing conversations' flows, and identifying different conversation states. In contrast, a conversation copywriter focuses on writing excellent prompts and assistant responses. The role of conversation designers often overlaps with UX designers, and there is ambiguity regarding where some responsibilities fall. CxD roles can be found across various industries, including IVR, voice assistants, and chatbots. Assembling a conversation design portfolio can be challenging due to the lack of visual representation, but focusing on prototypes, methodologies, and specific sections can help. The field of CxD is rapidly evolving, making it essential for individuals to navigate its changing landscape and find opportunities within.