Voiceflow, a collaborative tool for conversational AI design, has raised $20M USD in new funding led by Felicis Ventures, Craft Ventures, True Ventures, among others. This investment brings the total funding to $23M USD and is seen as a vote of confidence in the company's mission to democratize conversational AI. With this round, Voiceflow aims to build on its industry-standard platform for conversation design, team collaboration, and documentation, with plans to introduce new products that streamline workflow for modern conversational AI teams. The company has learned much from customer feedback over the past 24 months, leading to significant product improvements, including real-time collaboration, smart prototyping, and more. Voiceflow's goal is to create a robust foundation for conversation design, team collaboration, and documentation, with a focus on dynamic, contextual, usable, and scalable designs.