- As AI technology advances, customer experience (CX) leaders will be forced to innovate and adopt new strategies to stay competitive. With the power of Large Language Models (LLMs), CX teams can create sophisticated AI agents that resolve 97% of tickets while maintaining high customer satisfaction scores. In 2024, CX leaders will shift from ticket-takers to strategic collaborators, bringing actionable customer insights to their conversations with other departments. They will become an invaluable customer voice and advocate, providing valuable data-backed arguments for product decisions. To succeed, CX teams must relentlessly prioritize, focusing on one problem to solve at a time, rather than trying to tackle everything at once. By embracing this new approach, CX leaders can demonstrate the power of prioritization and become respected leaders in their organizations.