Microsoft Azure AI: What It Is + How To Use It [2026]
Blog post from Voiceflow
Microsoft Azure AI, part of the Microsoft Azure cloud computing platform, is a comprehensive suite of AI frameworks, services, and tools designed to help businesses and developers create and deploy AI agents and applications. Over 4,500 companies use Azure AI to enhance customer support and integrate AI functionalities into existing systems through features such as low/no-code development, pre-built algorithms in Azure Machine Learning, and multiple model training options. Additionally, Azure OpenAI enables the use of OpenAI's language models, like ChatGPT, for complex applications such as natural language processing and content generation. Azure AI Language offers natural language processing capabilities, including entity recognition, sentiment analysis, key phrase extraction, and multilingual support. Pricing models for Azure AI are flexible, including pay-as-you-go, reserved instances, and a free tier with certain restrictions. In comparison to other major cloud providers like Amazon and Google, Azure AI stands out for its custom chatbot building capabilities, while alternatives like Voiceflow offer low-code solutions with pre-integrated models like ChatGPT for businesses seeking easy deployment of conversational AI.