How Roam saved 30 hours a week in customer support hours

Roam's team used Intercom's AI chat tool before Voiceflow, but it fell short due to lack of customizability, pricing model, and workflow mismatch. They then replaced it with Voiceflow, using a template for an AI agent and a trained knowledge base to launch their digital chat agent onto their homepage in a matter of days. The team iterated the agent through rapid testing and transcript reviews, leveraging analytics dashboards to inform product decisions and gauge where they needed to double down. Since deploying Voiceflow, Roam has saved invaluable time and effort educating prospects on their services, with a drastic decrease in inbound calls, an increase in sales calls booked asynchronously, accurate and comprehensive answers powered by AI, efficient launch and easy maintenance, and insight into customer needs.

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