How eSnipe automated 70% of their help center tickets with an AI-powered search agent

Winston and his team used Voiceflow to automate their help center for better customer support by creating a knowledge base-powered agent that integrated with their existing interface. They curated a knowledge base consisting of website information, deployed the Knowledge Base Query API for external access, and connected it to their custom interface using Voiceflow's API step and CloudFlare. As a result, they have seen significant decreases in customer support ticket volume by 70%, faster response times, and more efficient allocation of live agent time, ultimately improving user experience and reducing the burden on their support team.