Company
Date Published
Author
Mark Ammendolia
Word count
2671
Language
English
Hacker News points
None

Summary

The conversation design field has evolved significantly since its inception in the mid-90s, with advancements in speech recognition and natural language understanding (NLU) technologies. Conversation designers now wear multiple hats, including technical expertise, writing skills, and multimodal design capabilities. The first step in the conversation design workflow is to create sample dialogues, which are low-fidelity representations of potential pathways through a conversational system. A great voice team requires a mix of technical knowledge, writing skills, and communication abilities. Conversation designers should have a deep understanding of speech recognition technologies and be able to handle errors and unexpected user inputs. To build a strong portfolio, conversation designers can focus on showcasing process, highlighting fewer projects and going deeper into those topics, and using tools like Voiceflow to experiment and learn quickly. ``` This is the summary in 1 paragraph.