Design and prototype production-ready conversational experiences with user personas
Blog post from Voiceflow
The introduction of User Personas in Voiceflow aims to improve the conversation design process by providing a seamless experience for users when testing prototypes. This feature allows designers to organize their conversation design canvas and eliminate endless loops caused by business logic that couldn't be replicated on the canvas. With User Personas, designers can create custom prototype links with specific variable sets for different user personas, ensuring a high-fidelity testing experience that mimics the live environment. This results in a cleaner canvas, clearer delineations of persona-specific experiences, and more accurate account disambiguation. The feature is particularly useful for conversations that require conditional paths based on variable data, such as different experiences for new and returning users or users who fit certain account criteria.
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