Company
Date Published
Author
Ayesha Saleem
Word count
1222
Language
English
Hacker News points
None

Summary

Developing a Center of Excellence (CoE) in conversation design (CxD) requires solidifying existing good processes, refining those in flux, and adopting strategies such as learning from others, defining clear roles and expectations, choosing the right tools, and creating a living style guide. By doing so, CxD teams can achieve repeatable success and maintain brand consistency. Building internal relationships is crucial for creating a shared library of resources and documenting successes. The pursuit of excellence in conversation design involves continuous refinement and sharing knowledge with peers to stay ahead of the evolving industry.