Conversational AI has a massive, UX-shaped hole

Conventional website design and information architecture are linear, emphasizing headlines and hierarchy. However, computers no longer require a linear approach, and UX designers can help create dynamic user interactions with websites and dashboards. By joining forces with UX designers, developers can revolutionize the AI landscape by introducing novel interaction patterns that transcend traditional chatbot constraints. This collaboration could lead to more fluid and human-like experiences for users. Additionally, generative AI can code, making many apps free or low-cost, potentially giving rise to "ephemeral apps" and micro user interfaces. These ephemeral apps will need clear conventions and intuitive interactions, while micro interfaces will require a deep understanding of how people think. Integrating UX research into the CAI process is crucial for creating successful AI-powered products. By shifting the workflow to accommodate UX designers, developers can address performance challenges and improve user experiences. The collaboration between developers and UX designers can lead to a more fluid and human-like approach to AI, much like the revolutionary impact of TiVo's user interface in 1999.

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