Cathy Pearl on all things conversation design

Cathy Pearl, Head of Conversation Design Outreach at Google, discusses her fascination with voice tech starting at a young age, learning to program and writing chatbots as a kid. She explains that conversation design is about teaching computers to communicate like humans, without forcing users to adopt new languages. Cathy emphasizes the growing role of conversation designers in companies, who need to consider questions such as user personas, question order, and conversation structure. To learn more about conversation design, Cathy recommends Google's guidelines on actions.google.com/design, her personal website cathypearl.com, and following her on Twitter at @cpearl42.

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