Automation Design: The Evolution of Conversation Design

Automation design (AxD) is a practice that applies UX best practices and design-centricity to AI-powered automated systems, aiming to improve user experience while reducing costs for businesses. As AI models become more prevalent, the need for automation design will increase exponentially, with applications in various industries such as customer support, sales, healthcare, and internal operations. The shift towards AxD has benefits including freeing conversation designers from stigma, making their role clear, and allowing them to work on a wide range of automated experiences beyond just chatbots or voicebots. In the next five years, automation designers are expected to be working across every industry and use case, creating useful and delightful automated experiences that users interact with daily.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.