CXD in 2023: reflections and projections

Large language models like GPT3 have the potential to make CXD roles more data-driven, shifting the focus from creation to curation, as they assist in creating experiences. This trend is exciting, but it also means that human editors will forever be needed. As companies invest more in automation, conversation design projects may face challenges in justifying their return on investment, but long-term investments could lead to success. Voiceflow has surpassed 100,000 users and the community is growing, with passionate users providing valuable feedback and contributing to the growth of the platform.

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