Why Video PD and Relationship Management are Important in Banking?

Video Personal Discussion (Video PD) and Relationship Management (RM) are transforming the banking industry by enhancing customer experiences and streamlining operations. Video PD leverages video technology for real-time, personalized interactions between banks and customers, while RM focuses on strategies to manage and nurture customer relationships using data-driven insights. Together, these concepts improve customer satisfaction, operational efficiency, fraud prevention, and competitive advantage in the banking sector.