How to Scale Video KYC to 1 Million+ Monthly Verifications

Scaling video-based KYC systems to handle over one million verifications monthly involves intricate infrastructure planning, particularly for financial entities in India due to regulatory requirements like RBI's V-CIP. The architecture necessitates a robust distributed WebRTC setup capable of managing 1,500–2,000 peak concurrent sessions and an agent model supporting 8-10 verifications each per hour. Compliance with RBI mandates includes live, uninterrupted video interactions, geo-tagging, and secure storage within India, with penalties for non-compliance. Globally, similar digital identity verification standards are emerging, further complicating infrastructure needs. Key challenges include managing peak concurrency, ensuring recording integrity, and maintaining adequate trained agent capacity. Hybrid architectures often provide a balanced approach by using real-time video infrastructure SDKs for session management while retaining control over the KYC backend and compliance components. Effective failure management, such as handling network drops and ensuring recording redundancy, is essential for maintaining audit trails and compliance.

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