How to Implement Video-Based Auto Insurance Claim Adjustments

A video-based auto insurance claim adjustment system, utilizing VideoSDK, streamlines the claims process by replacing physical field visits with a live, two-participant video call. This method involves the claimant streaming vehicle damage through a mobile app while an adjuster reviews it in real-time from a web interface, with the session recorded to cloud storage for audit purposes. The workflow is built using VideoSDK's room API, SDKs, and recording infrastructure, enabling rapid implementation. The system's architecture includes JWT-authenticated sessions, enabling both audio and video interactions between the claimant and the adjuster. The claimant app, developed with React Native, facilitates the streaming of vehicle damage using the rear camera, while the adjuster web interface, built with React, allows for viewing the stream and managing recordings. This approach reduces claim cycle time and eliminates the cost of field visits, leveraging modern technology to enhance efficiency and maintain a comprehensive audit trail.