Automating Veza Access Requests for the Enterprise: Integrating Veza with ServiceNow

Veza and ServiceNow have developed an integration that streamlines access requests by combining Veza’s Identity Authorization Platform with ServiceNow’s IT Service Management capabilities, creating a seamless workflow for automating access requests while maintaining governance standards. This integration allows users to request access to multiple resources through a familiar catalog interface in ServiceNow, and managers can approve requests with one click, ensuring automatic provisioning and a complete audit trail. The system is built on five key components: the ServiceNow Service Catalog Order Guide, a VezaAPI Script Include, business rules for managing approvals and workflow transitions, the Veza Platform as the source of truth for access profiles, and a Scheduled Catalog Sync to keep the ServiceNow catalog updated. The user journey from request to provisioning involves steps such as manager approval, optional IT review, admin approval for high-privilege access, and automatic provisioning, all designed to reduce manual intervention and speed up the process. The integration employs best practices like using ServiceNow’s native Order Guide feature to simplify the process, real-time API calls to Veza for up-to-date identity management, and a single approval business rule to avoid duplicates. Challenges such as duplicate approvals and variable access were overcome through strategic design decisions, and the implementation is designed to be maintainable and easily understandable for future developers. Overall, this integration enhances efficiency, reduces friction, ensures governance, and increases the agility and security of the organization’s access management process.