Building Reliable Enterprise AI: Why the Model Is Only Half the Battle

Mary Kaplan discusses the integral role of infrastructure in deploying reliable enterprise AI, emphasizing that while AI models receive much attention for their intelligence and reasoning abilities, the supporting infrastructure is crucial for their effective operation in real-world business environments. Using the analogy of an F1 driver who requires a reliable car and support team, she explains that an "AI agent harness" encompasses the technology and systems necessary to ensure AI agents operate safely, securely, and efficiently. Vertesia leverages Temporal, a durable execution platform, to create a robust AI agent runtime that includes secure credential handling, real-time streaming, multi-user isolation, and full audit logging. This infrastructure allows AI agents to function across various tasks and users while maintaining reliability and scalability. By focusing on infrastructure, Vertesia provides a platform that can adopt new AI models without needing to rebuild the foundation, highlighting the importance of a strong support system for enterprise AI success.