Keeping community human while scaling with agents

Vercel developed an innovative system called the Community Guardian to streamline and enhance interactions within their developer community by automating routine tasks such as routing, triage, and follow-ups, thereby allowing team members to focus on more meaningful connections and complex problem-solving. The Guardian, which assigns posts to the right team members and ensures that no queries are left unanswered, operates using AI Gateway and Vercel Workflows for efficient resource management. Complementing the Guardian is c0, a research assistant that integrates with Slack to provide team members with comprehensive context packages by scouring through knowledge bases, documentation, and past discussions, ultimately facilitating faster and more accurate responses. Both tools allow Vercel to maintain a balanced workload while boosting operational efficiency and community engagement, and they demonstrate how even non-developers can implement sophisticated automation solutions by clearly defining problems and iteratively refining their approach using AI tools like AI SDK and Vercel Workflows.

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