Conversica delivers Conversation Automation solutions powered by neural networks, enabling two-way conversations that are more intuitive and engaging, with a focus on driving customer experiences and revenue growth through effective search capabilities that can understand all incoming messages and provide accurate answers from different text sources. The company's "neural first" approach to search has shown significant performance jumps in precision, recall, and F1 scores after implementing neural search technology, resulting in improved efficiency and effectiveness for marketing, sales, and customer success teams.