Instawork runs 1M+ minutes of voice screening per month on Vapi

Instawork has significantly enhanced its ability to screen and match hourly workers with suitable job roles by deploying Vapi's voice agents, resulting in a 50-fold increase in screening capacity to around 16,000 approvals per day and a 30% boost in successful skills matching. This automation allowed them to scale efficiently, reducing screening costs by 85% compared to manual processes, and provided consistent call quality even under peak loads. The choice of Vapi was driven by its proven reliability, engineering control, and flexibility, enabling Instawork to transition from concept to production in just 30 days. The partnership with Vapi included tailored improvements such as React Native SDK updates and multi-modal support, facilitating a collaborative and rapid deployment process. Vapi has now become integral infrastructure for Instawork, supporting its marketplace growth with minimal investment in additional voice AI engineering, and has set a precedent for other teams evaluating high-volume voice AI platforms.

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