Fleetworks saves 100+ engineering hours per month

Fleetworks, a company specializing in AI-driven communication solutions for the transportation industry, partnered with Vapi to enhance their voice infrastructure, which was initially built from scratch due to a lack of suitable solutions in the market. This collaboration allowed Fleetworks to focus on developing industry-specific features, as Vapi's platform offered a developer-friendly, customizable API and robust infrastructure, enabling seamless integration of custom models and sophisticated interruption handling. This was particularly crucial for Fleetworks' clientele of traditional transportation brokers who demand human-like phone interactions. As a result, Fleetworks achieved operational scale by processing tens of thousands of automated calls daily, improved development efficiency by eliminating voice infrastructure workload, and enhanced the naturalness of conversations, thus solidifying voice AI as a core component of their value proposition.