Why Upsun? Crafting a new developer experience through user research

Upsun, a new offering from Platform.sh, was developed to enhance the developer experience based on extensive user research and feedback, addressing challenges related to onboarding, resource allocation, and pricing. The team streamlined the onboarding process by reducing complexity and introducing a demo-project-first approach, while also enabling flexible, container-based resource allocation and a usage-based billing model. This flexibility allows users to size their applications and services according to their specific needs, moving away from restrictive plan sizes. Additionally, the pricing model shifted to an organization-first approach, allowing user licenses to be billed once per organization rather than per project, reducing costs and increasing convenience for users. Upsun aims to provide users with more freedom and control over their projects, with continuous improvements and new features being developed based on user feedback as it progresses through its beta phase.

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