DORA Compliance: how Upsun supports our financial services customers

The Digital Operational Resilience Act (DORA) is a new regulation in the EU aimed at enhancing the ability of financial institutions to manage digital risks, particularly in their dealings with third-party ICT service providers. Since January 2025, financial entities must adhere to stricter rules, impacting how they contract with technology providers like Upsun, a cloud application platform provider. Although Upsun itself is not directly regulated by DORA, it has prepared a DORA Contractual Addendum to help its financial services customers comply with the new obligations. This addendum aligns with DORA's requirements, covering areas like service levels, data handling, and incident response, and can be easily integrated into existing agreements. Upsun is committed to supporting its customers, especially those whose ICT services might be classified as supporting "critical or important functions," by ensuring compliance with the heightened standards required under DORA.