Unlock Customer Support Knowledge: Unstructured Integrates with Zendesk
Blog post from Unstructured
Unstructured has launched a new integration with Zendesk, a cloud-based customer service platform, to facilitate the transformation of unstructured customer support data into structured formats for AI applications. This integration allows companies to harness valuable insights from support tickets and knowledge base articles, enabling the creation of AI assistants for customer inquiries and internal support tools for team training. The integration offers data extraction, content processing, metadata preservation, and content chunking, with seamless pipeline integration into vector databases. Users can set up the integration via the Unstructured UI or API, requiring a Zendesk account, subdomain, login email, and API token. This development enhances the ability of enterprises to utilize their support data effectively in GenAI solutions, and Unstructured also offers tailored setup consultations for specific needs.