Digital Operational Resilience Act: a buyer’s guide to runtime controls

Feature management platforms used in financial services fall within DORA-related ICT risk management because production flag changes can alter live application behavior without a deployment, requiring clear approvals and audit records. Buyers should assess vendors for environment-specific change approval workflows, bypass permissions, detailed and exportable event logs, retention policies, incident containment through kill switches, detection and automated rollback delays, and tightly controlled role-based access integrated with SSO, MFA, SCIM, and scoped service accounts. The guide highlights that emergency permissions enable rapid response but must be narrowly granted and documented afterward, while SDK refresh and monitoring polling intervals affect achievable recovery times. It also distinguishes hosted services, which require third-party due diligence, contractual safeguards, and exit planning, from self-hosted deployments, where customers assume operational responsibilities such as encryption, backups, and log retention. Local evaluation can help keep user attributes within an organization’s infrastructure, and portability features such as exportable configurations and OpenFeature support can reduce lock-in, although the organization remains responsible for determining compliance obligations and whether the platform supports a critical function.

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