How to troubleshoot unhealthy connections

Connections in Unified.to are crucial for securely linking applications with third-party API platforms, allowing access to customer data. This guide provides a comprehensive approach to troubleshooting issues related to connection creation, health status, and error handling. It covers the connection lifecycle, detailing the authorization process and the potential for errors during creation, such as authentication (401), permissions (403), and server issues (500 series). The guide emphasizes the importance of reviewing API call logs to identify and resolve problems and highlights that not all errors are terminal. It also advises on handling specific error codes, like rate limiting (429) and not found (404), which are often not indicative of broken connections. By implementing error handling strategies, monitoring connection statuses, and leveraging notifications for changes in connection health, users can maintain efficient and reliable integrations. The guide suggests contacting Unified.to support or joining their Discord community for further assistance if needed.