How-to Get a Private Support Channel for Your Unified Integration

Unified.to provides customers with private support channels via Slack, Discord, and Microsoft Teams, catering to different organizational needs. Slack Connect is the preferred method for private support, where customers can request their account manager to create a channel for their team. Discord offers both public and private channels, with private ones set up upon request for dedicated integration efforts. For enterprise customers restricted by IT policies from using Slack or Discord, Microsoft Teams is available, necessitating configuration via Microsoft Entra B2B direct connect. This setup allows seamless collaboration without adding external users as guests, maintaining each organization's directory privacy. The detailed guide outlines the steps for enabling B2B direct connect, which requires Microsoft Entra credentials and specific configuration steps to allow access for Unified.to users and applications. This setup ensures that both inbound and outbound access are configured for resource sharing, with any changes easily reversible.