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Configure Salesforce Meetings and Notes for Unified
Blog post from Unified.to
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Summary
To configure Salesforce for Unified to successfully create crm_event.type events for MEETING and NOTE, the guide outlines several key steps. It involves updating the Global Action for 'New Event' to include the 'Type' field, ensuring the 'Type' field supports MEETING by adding it as a picklist value if necessary, and making it visible across all required profiles. The 'Type' field must also be added to the Event Page Layout and included in the Compact Layout, which should be assigned as the Primary layout. Additionally, Enhanced Notes should be enabled to support crm_event.type === NOTE. The completion of these steps ensures Unified can effectively manage and record its meetings and notes within Salesforce.