This article explores how a customer service team can use JIRA, GreenHopper, Zapier, and Twilio SMS to notify customers when their service request needs attention, enabling faster resolution and increasing customer satisfaction by providing instant gratification through timely updates via SMS. The process involves setting up webhooks in JIRA with Twilio SMS, integrating with a third-party SMS service to send notifications, and using Zapier to automate the sharing of information between applications. By following these steps, teams can enhance their workflow, improve communication with customers, and ultimately resolve requests faster.