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Outsmart Voice Mail with Human Detection Using Keypress Prompts

Blog post from Twilio

Post Details
Company
Date Published
Author
Alan Klein
Word Count
2,892
Company Posts That Month
47
Language
English
Hacker News Points
-
Post removed?
No
Summary

This post discusses the use of Twilio's Answering Machine Detection (AMD) feature to outsmart voice mail and ensure that voicemails are not left on the end-user's device. It explains how to use Twilio Functions with human detection to make sure that voicemail is stored on Twilio rather than being left on the dialed party's device. The post provides a step-by-step guide on how to build three Twilio Functions: one for forwarding voicemails via email, one for forwarding voicemails via SMS, and one for detecting humans when answering calls. It also explains how to create a Studio flow to route calls to these functions based on the caller's response. The post highlights the benefits of using human detection, such as preventing calls from being left on voicemail and ensuring that voicemails are centralized on Twilio.

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