Announcing General Availability of Voice Insights: Call quality and performance data at your fingertips

Voice Insights is a big data analytics platform that captures data from every single call on the Twilio platform, providing unparalleled visibility into call quality and call performance. It demystifies the traditional "black box" of telephony by capturing up to 500 unique data points per call, enabling businesses to quickly identify, troubleshoot, and resolve call quality issues. With Voice Insights, businesses can take voice quality and performance into their own hands, reducing reliance on support tickets and improving customer experiences. The platform includes a powerful dashboard with metrics and analysis tools, as well as advanced features like time-series views, events streams, and programmatic access to data via an API.