Using Twilio and ServiceNow for IT Management by Fruition Partners

Fruition Partners has introduced TeleBridge, a Twilio connector for the cloud-based enterprise IT Service Management platform ServiceNow. This connector allows for simple integration of Twilio with ServiceNow, enabling IT managers to build intelligent call flows using TwiML and customize their workflow activities with 20+ Twilio actions. TeleBridge is designed to improve customer engagement by pushing surveys to recipients via SMS or voice calls, increasing response rates and satisfaction. The connector is part of Fruition Partners' solutions for Service Management in the cloud, which helps large companies maximize the value of their IT and Business Services. With TeleBridge, ServiceNow administrators can now build custom workflows that leverage Twilio's capabilities, such as skills-based routing, agent- and manager-based call assignment, surveying, and supervision.

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