Establishing a reliable and seamless identity verification process for customers across various communication channels is crucial for businesses to counter fraudulent activities while enhancing customer experiences. Companies can leverage artificial intelligence (AI) to detect and prevent fraudulent activities, such as artificially inflated SMS traffic, by deploying AI-driven solutions that precisely detect and block suspicious behavior. These solutions operate by integrating machine learning algorithms into their systems, which enable them to identify anomalies in OTP requests and learn from aggregate data to assess normal behavior. By adopting a multi-channel verification API, businesses can expand their global reach while maintaining optimal user experiences, and they should consider robust monitoring capabilities and valuable insights through an intuitive console.