Unlocking the Secrets of Twilio Flex’s Programmable UI

The Twilio Flex Programmable UI allows customers to deploy, customize, and manage their own contact centers on top of existing Twilio infrastructure. The UI is completely programmable, with a framework that exposes capabilities through front-end SDKs for flexibility. Users can theme and style the admin interface, change strings in the user interface to customize it to their business language, and create custom components to reassemble the user interface to their requirements. The Actions Framework allows users to modify the behavior of UI elements without re-implementing them themselves, while also invoking actions within custom components.